Version: 1 January 2025 | Last updated: 1 January 2026
1. Who Are We?
HefPro is a sole proprietorship specialising in safety training for internal transport equipment. We are the controller responsible for the personal data we process.
HefPro – Internal Transport Training
Attn: Niels Klaassens
Leonard Springerlaan 282, 7425 HA Deventer, the Netherlands
KvK: 76402584
info@hefpro.nl | +31 6 15 37 48 10
2. What Data Do We Process?
We only process personal data that is necessary for our services. This includes the following categories:
- Contact details: name, email address, phone number and (business) address of the contact person and/or Client.
- Business details: company name, Chamber of Commerce number and invoice details.
- Participant details: name and date of birth of training participants, to the extent required for issuing certificates.
- Communication data: the content of emails and messages you send to us.
- Website data: IP address and page visits via Google Analytics (anonymised).
3. Why Do We Process Your Data?
We process your data on the following legal grounds:
- Performance of contract: for scheduling and delivering training, preparing quotations and invoices and sending certificates.
- Legal obligation: for maintaining records in compliance with fiscal retention requirements (7 years).
- Legitimate interest: for answering enquiries via the contact form and improving our services.
- Consent: for sending newsletters or offers, if you have given consent to this.
4. How Long Do We Retain Your Data?
We do not retain your data longer than necessary:
- Client and invoice data: 7 years (fiscal retention obligation).
- Certificate data: 5 years after completion of training.
- Contact form data: maximum 1 year, unless a client relationship is established.
- Website data: maximum 26 months (Google Analytics setting).
5. Who Do We Share Your Data With?
HefPro never sells your data to third parties. We may share your data with:
- Accounting software: for processing invoices (processor with a data processing agreement).
- Email provider: Netlify for receiving contact form submissions.
- Government authorities: where legally required.
We have concluded data processing agreements with parties that process your data on behalf of HefPro.
6. Your Rights
You have the following rights with regard to your personal data:
- Right of access: you may request what data we hold about you.
- Right to rectification: you may have inaccurate data corrected.
- Right to erasure: you may request deletion of your data, unless a legal retention obligation applies.
- Right to restriction: you may request that processing be restricted.
- Right to data portability: you may request your data in a commonly used format.
- Right to object: you may object to processing based on legitimate interest.
Requests can be submitted via info@hefpro.nl. We will respond within 4 weeks. You also have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
7. Security
HefPro takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. The website uses a secure HTTPS connection.
8. Cookies
For more information about the use of cookies, please refer to our cookie policy.
Google Ads. For our online marketing we use Google Ads. With your consent (via the cookie banner), data about your website visit is processed and transferred to Google (Google Ireland Ltd.) for the purpose of measuring advertising results and showing more relevant ads. Without consent, this processing does not take place. You can withdraw your consent at any time by deleting your browser cookies.
9. Changes
HefPro reserves the right to amend this privacy policy. The most recent version is always available on this page. We recommend reviewing this page periodically.
10. Contact
For questions about this privacy policy, please contact us at: