Version: 1 January 2025 | Last updated: 1 January 2026
Article 1 – Definitions
In these terms and conditions, the following terms have the meanings given below:
- HefPro: the sole proprietorship HefPro, registered in Deventer, Chamber of Commerce number 76402584, trading under the name HefPro – Internal Transport Training.
- Client: the natural person or legal entity entering into an agreement with HefPro.
- Participant: the individual who actually takes part in a HefPro training.
- Training: any form of instruction, course or coaching offered by HefPro.
- Agreement: the written or digital arrangement between HefPro and the Client regarding the Training to be provided.
Article 2 – Applicability
These terms and conditions apply to all offers, quotations and agreements of HefPro. Deviations are only valid if agreed in writing. The applicability of the Client's own general terms and conditions is expressly rejected.
Article 3 – Offer and Formation of Agreement
All offers and quotations from HefPro are without obligation, unless explicitly stated otherwise. An agreement is formed at the moment the Client accepts HefPro's offer in writing or digitally, or when HefPro has commenced performance of the Training.
HefPro reserves the right to decline an assignment if the requested Training falls outside HefPro's offering or if performance is not reasonably possible.
Article 4 – Prices and Payment
All stated prices are exclusive of VAT (21%), unless stated otherwise. Price changes are communicated at least four weeks before they take effect.
Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing. If the payment term is exceeded, the Client is immediately in default and HefPro is entitled to charge statutory interest as well as all reasonable collection costs.
Article 5 – Delivery of Training
HefPro delivers training at the Client's location, unless otherwise agreed. The Client ensures that the required space, materials and equipment are available at the agreed time.
HefPro has the right to have the Training delivered by a certified trainer appointed by HefPro. HefPro determines the manner in which the Training is delivered.
Upon successful completion of the Training, participants receive a certificate. HefPro is only obliged to issue a certificate if the participant has met the required assessment criteria.
Article 6 – Cancellation and Changes
Cancellation by the Client must be made in writing or by email. The following cancellation charges apply:
- Cancellation more than 10 working days before the start: no charge.
- Cancellation 5–10 working days before the start: 50% of the agreed price.
- Cancellation less than 5 working days before the start: 100% of the agreed price.
In the event a participant is unable to attend, the Client may register a replacement at no cost, provided HefPro is notified in a timely manner.
HefPro reserves the right to cancel or reschedule a Training in the event of insufficient registrations, trainer illness or force majeure. In this case, the Client is entitled to a new date or a refund of amounts already paid.
Article 7 – Liability
HefPro is only liable for direct damage that is the direct result of a demonstrable attributable failure on the part of HefPro. HefPro's liability is in all cases limited to the amount agreed in the relevant agreement, or – in the absence thereof – to the amount paid out by HefPro's insurer.
HefPro is never liable for indirect damage, including consequential damage, loss of profit, missed savings or business interruption damage.
The Client is responsible for the safe and operational condition of the equipment on which the Training is delivered. HefPro accepts no liability for damage arising from defective or unsafe equipment belonging to the Client.
Article 8 – Force Majeure
HefPro is not obliged to fulfil any obligation if it is prevented from doing so by a circumstance that cannot be attributed to it. Force majeure includes: trainer illness, extreme weather conditions, strikes, government measures and infrastructure failures.
Article 9 – Intellectual Property
All materials, course guides, presentations and other documents provided by HefPro are and remain the property of HefPro. The Client may not reproduce, publish or provide these to third parties without the express written permission of HefPro.
Article 10 – Privacy
HefPro processes personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR). For more information, please refer to our privacy policy.
Article 11 – Complaints
Complaints about the delivery of the Training must be submitted to HefPro in writing or by email within 14 days of the Training at info@hefpro.nl. HefPro aims to respond to complaints within 10 working days.
Article 12 – Governing Law and Disputes
Dutch law applies to all agreements between HefPro and the Client. Disputes are preferably resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the district of Gelderland, the Netherlands.
Contact Details
HefPro – Internal Transport Training
Attn: Niels Klaassens
Leonard Springerlaan 282
7425 HA Deventer, the Netherlands
KvK: 76402584 | VAT: NL003081566B25
info@hefpro.nl | +31 6 15 37 48 10